FAQs

Welcome to the Wallstoryco FAQs page. Here, we've answered the most common questions our customers ask about our decorative throw pillows, orders, shipping, returns, and more.

1. What makes Wallstoryco products unique?

At Wallstoryco, we specialize in printed decorative throw pillows — indoor accent pillows, outdoor patio pillows, and body pillows. Every design is developed in-house and printed to order, so you get patterns you won't find in a typical home décor store.

2. Do your pillows come with filling, or are they covers only?

All of our pillows are sold complete with filling included. We do not sell covers separately.

  • Indoor woven pillows and outdoor pillows are filled and sewn closed — there is no zipper and the cover is not removable.
  • Body pillows have a removable, washable printed cover with a hidden zipper, and the insert is included.

3. Where is Wallstoryco located?

Our business contact and authorized return address is located at:

7060 Elmwood Ridge Ct, Atlanta, Georgia 30340, United States

We proudly serve customers across the United States through our online store.

4. How long does order processing take?

Because each pillow is printed to order, we typically process all orders within 2–3 business days (Monday–Friday). Orders placed after 5:00 PM (EST) will be processed the next business day.

5. What is the estimated delivery time?

Delivery times vary depending on your location, but most orders are delivered within 7–10 business days.

  • Handling Time: 2–3 business days (Mon–Fri)
  • Transit Time: 5–7 business days (Mon–Fri)

Please note that weather conditions, carrier delays, or holidays may affect delivery times.

6. Do you offer free shipping?

No. We offer a flat shipping rate of $5.99 per order.

7. Can I return or exchange an item?

Yes. We accept returns and exchanges for both defective and non-defective products.

  • Return Period: 30 days from delivery date
  • Condition: Items must be new and unused
  • Return Method: By mail
  • Restocking Fees: None

Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival. Refunds are processed within 5 business days after we receive your return.

8. How do I start a return or exchange?

To start a return or exchange:

  1. Contact our support team at support@wallstoryco.com with your order number and a brief description of the issue
  2. Our team will provide step-by-step instructions to ensure a smooth process

Do not send items back without contacting support first.

9. How do I care for my pillow?

  • Woven and outdoor pillows: spot clean or dry clean only, as the filling is sewn inside.
  • Body pillows: remove the cover and machine wash cold on a gentle cycle with mild detergent, then tumble dry on low. Wash the cover only — never the insert.

10. What payment methods do you accept?

We accept a variety of secure payment options:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All payments are processed via encrypted, PCI-compliant gateways for security.

11. How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. Use this number to track your package in real time until it arrives.

12. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact support@wallstoryco.com immediately. Include your order number and photos of the item. We will resolve the issue promptly via replacement or refund.

13. Do you ship internationally?

Wallstoryco currently ships only to eligible addresses within the United States. We do not currently offer international shipping.

14. What are your customer support hours?

Our support team is available:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

You can reach us anytime via email at support@wallstoryco.com

15. Are your products suitable for gifting?

Yes. Our decorative throw pillows make stylish and cozy gifts for any occasion. They are perfect for friends, family, coworkers, or anyone who loves home décor.

16. Is my personal information secure when shopping online?

Yes. We use encrypted checkout systems to protect personal and payment information. We do not sell, rent, or trade customer personal information. We may share limited information with trusted service providers when necessary to operate our store, process payments, fulfill and deliver orders, provide customer support, prevent fraud, analyze website performance, or comply with legal obligations, as described in our Privacy Policy.

17. How can I contact Wallstoryco for more information?

For inquiries, product information, or assistance:

Email: support@wallstoryco.com

Address: 7060 Elmwood Ridge Ct, Atlanta, Georgia 30340, United States

We aim to respond within 24–48 business hours.

Shop with Confidence

Wallstoryco is committed to offering quality decorative throw pillows that combine comfort, style, and durability. Our goal is to ensure every customer enjoys a smooth shopping experience, secure transactions, and reliable service from start to finish.